1-Payment

Payment is due upon completion of cleaning before cleaners leave the property. An invoice will be provided for your records at payment.

Any other form of payment must be agreed at time of booking. We do accept cheques, bank transfer and paypal payments by arrangement, please mention at time of booking. We do not operate credit facilities of any kind, we will not invoice and wait for payment when deposits are returned.

2-Freezer Cleaning

Freezers must be de frosted to enable us to clean them before we arrive at the property. There will be no deduction of any monies if we cannot clean a freezer properly due to ice.

3-Oven Cleaning

We are not specialist oven cleaners and do not dismantle oven parts to clean. We clean all accessible parts and surfaces. Our cleaning is usually to a high enough standard for end of tenancy cleaning but please inform us at time of booking if the oven is very badly soiled to discuss further cleaning options.

4-Electricity and Water

The property must have electricity turned on and running water.

We can in some circumstances carry out carpet cleaning in properties without electricity and water as we have a self contained and powered van for this purpose. Please call to discuss.

If the property is extremely dirty, kitchen very greasy, oven never been cleaned, bathroom covered in mould etc. etc. then please tell us when making enquiries or booking!